Words of Others

2/24/2007

dato' wahid

Dato' Abdul Wahid Omar, atau singkatannya DAWO dilanjutkan perkhidmatannya sebagai CEO Telekom Malaysia Berhad untuk lagi 3 tahun. So far apa yg boleh aku conclude sepanjang tempoh perkhidmatan beliau; -outsourcing -VSS -no snack time -restructure -global growth Personally I really think he did very well (DAWO baca la, baca la... pastu bagi bonus 10 bulan please). Bukan bodek ehhh... betul ni dari hati ni. Tapi kalau en DAWO baca ini blog, ada beberapa perkara lagi yang boleh improve kat TM ni; 1. Efficient kan lagi TM Wholesale tuh. Ada yang gaji RM 5-6 ribu tapi kerja lebih kurang je (sebab takde keje sangat lagipun). 2. Multitask kan lagi staff TM. Cth: dalam 1 dept ada 10 system yang nak kena jaga oleh 10 orang, 2 orang jaga 2 system. Bila sorang cuti, sorang lagi sakit/mengular, dah takde orang nak attend system bila ada problem. Suruh semua 10 orang tu jaga 10 system sekaligus. Lepas tu takyah la vendor banyak sangat... Kalau ada mana-mana anak menteri nak masuk jadi vendor jangan bagi dah, banyak sangat vendor... kesian staff operation nak handle system banyak sangat. 3. Urgency: boleh improve lagi ni, masih byk lagi complacency 4. Guna la kabel politik yg ada tu utk win-back projek2 telekomunikasi yg govt dok award kat orang lain (TIME especially) Anyway bagusla tak tukar CEO lain, kang CEO baru nak kena restructure lagi. Bila restructure staff morale down + unrest. By the way nampak untung ada lebih ini tahun, bonus kasi lebey la en DAWO...

14 comments:

Anonymous said...

harga broadband di malaysia mahal sebab staff TM kerja malas la ni

riki said...

takla... sbb TM kena beli equipment mahal dari proksi2. nak buat mcmana =(

cindylia said...

u really love ur tm eh :p sampai background pun kaler oren mcm tm :)

snow_soldier said...

good point...praised by rockybru...there u go bro..semoga perhidmatan TM bertambah baik bila anda naik pangkat nanti...insyaAllah...

halwafy said...
This comment has been removed by the author.
Anonymous said...

too much vendor eh? patutla streamyx selalu problem

Anonymous said...

Riki, while TM is getting better, look at this comment from a dissatisfied Celcom(TM's most powerful subsidiary)......

Okay so this is more of a rant. I switched from DiGi to Celcom 2 months ago to use their 3G service. I need internet access and stupid Telekom Malaysia won't give me a phone line (been waiting for over a year) so I use my N70 plugged into my PC for internet.

DiGi had good service and the internet access in Setapak where I live was good, but the signal was terrible in KLCC where I work so I couldn't use internet or even make and receive calls at work. So I switched to Celcom for the fasters download speeds and coverage at work.

While I can't complain about the quality or the internet access I get, I have been royally screwed by this stupid company.

First they tell me my data plan is unlimited and I can start using right away and not pro rated. but then one month later I get my line barred because it was pro rated and it exceeded my credit limit. So okay, their customer service should be employing trained chimpanzees instead of the current idiots.

But this is where it gets really fun. For the second time, for my second bill, for my second month I get call/sms from them because I've exceeded my credit limit. My bill is RM50 for the minutes plan and RM99 for 3G. The lowest my bill can ever be is RM149 but the geniuses set my limit at RM150.

I am so pissed off because I never had to deal with this kind of crap with either Maxis or DiGi. And they can't do anything. I must go to their bloody office, line up for an hour and fill out borang for them. Its like bloody goverment service!!! So every month, I get calls and threats to bar my line even before getting the bill, even before the damn due date (its supposed to be 5th of February and I'm getting heckled now).

I just don't know what to do with these idiots. I'm so tempted to cancel my line but I've given my new number to everyone already. Bloody hell!! I'd switch to Maxis but I'm not 100% sure about their coverage in Setapak.

Don't know if anyone can actually help or give advice. Really angry. Hate Celcom so much because these idiots supposedly are in it to make money, I want to pay them for their services yet somehow they are making this insanely difficult for me. Why!?!?! Why do I have to go to their bloody office and waste my time. I want to pay them money just not in this nonsensical fashion.

MALAYSIA BOLEH!!!!!!!

riki said...

cindylia,
orange for vibrant =D (TM rebranding)

snow,
takmau naik pangkat, nak naik gaji

anon 2.02,
*nod nod*
there are thousands more complaints for TMnet streamyx. hopefully we TM will improve more under current management.

p/s: heard that DAWO read this entry. sheshhh I should write better next time

Anonymous said...

jaga2 bro..maybe ada spy TM dtg tgk ko tgh buat keja nanti...hua hua...

Anonymous said...

ko ni pun.. dah tau ramai 'member' kat TM takyah la mencanang kat semua ko main game kat opish.. jujur benor ko nih..

riki said...

anon,
alaa main game solitaire je, takkan tak boleh...
at least tak main golf masa office.

stocktube said...

i dream of a day when the AFTA is signed and the border is no longer exists in the world of globalization ...

then you'll see how telekom starting to show signs of collapsing ... but i doubt that day will arrive so soon ...

litium said...

riki, betol le solitaire? hak hak hak

Anonymous said...

wow stocktube.

wait until u open ur own company and compete with all those products junk in our shores when theres no body.

i bet you will scream for the goverment to bail you out with various gated doors inorder for you to even survive your business.

at this point of time, yeah. u probably hate the government for holding back the afta because you are consumer.

before you even subscribe to any service pls do your own homework, if your so pandai, pick it wisely and enjoy the good service and bare with the product limitation. coz in reality all the companies in malaysia basically offer the same quality of service with their own weakness and strenght. name it celcom, maxis or digi.